![]() If you have selected a job when attempting to record a payment for the customer, the invoice maybe listed under a different job (sub-customer).I have seen instances of where an A/R account has been made ‘inactive’ even when there are outstanding receivables against it, then when someone attempts to ‘receive payments’ they can’t find the outstanding invoice. This may occur if you created several different A/R accounts (trade receivables, intercompany receivables, due from employees, due from shareholders, etc.). ![]() You have more than one Accounts Receivable account and the customer has had an open invoice posted to an A/R account other than the one you are viewing.There are at least three reasons you may see this message. Case Study: A client called saying, "I keep getting a message telling me that a customer should have an open invoice but I can't find the invoice or the customer in QuickBooks." While this may not be the typical case, it is a good example of another form of 'list damage' that has plagued QuickBooks for a long time.
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